When should I call 000?

There is an emergency

For example:

• any situation where life or injury is threatened
• motor vehicle accident where people are injured
• air, rail or water accident
• any event which might cause danger to people or property
• explosion or bomb incident/threat
• a disturbance or breach of the peace, for example a domestic violence incident or anti-social behaviour.
• any suspected offence in progress, being witnessed or just committed

What happens when I call 000?

1. Your call is first answered by Telstra, who will ask "Emergency. Which service do you require - Fire, Police or Ambulance?"
2. Respond with the service/location you need (if you are using a mobile telephone you will be asked for the city and state you are in).
3. Your call will then be connected to the emergency service you need.
4. Requests for Police will be connected to the Police Communications Branch.
5. A computer aided dispatch system for directing patrol attendance is used to manage and distribute calls, on a priority basis, to the next available operator.

How much does it cost?

Calls to this number are free.

Who am I talking to?

The Police Communications Branch.

Triple Zero Kids' Challenge

A new online computer game that teaches children aged between five and 10 the importance and appropriate use of the Triple Zero (000) emergency number has been launched.

To visit the game, click here.